We have compiled some questions have are frequently asked by customers of Alive Online. For further questions send an email to help@alive.com.au – a Customer Service Officer will contact you as soon as possible with a solution. Or simply send through a Support Ticket.

Top 10 Frequently Asked Questions:
Popular Popular

1. How can I renew my Domain Name?
2. How Do I transfer a Domain from another Registrar? Popular
3. How Do I register a Domain? Popular
4. What is an authcode?
5. How Do I sign up for Alive Web Hosting? Popular
6. Delegating Your Domain
7. Configuring Email Software to send/receive mail
8. How often are Web Hosting backups available?
9. Password retrieval
10. I’m Not Receiving Emails

Archive FAQ’s
Alive Online Domains

How can I renew my Domain Name?
How Do I transfer a Domain from another Registrar? Popular
How Do I register a Domain? Popular
What is an authcode?
Password retrieval

Alive Online Web Hosting

How Do I sign up for Alive Web Hosting? Popular
What is H-Sphere?
How often are Web Hosting backups available?
Questions Regarding Alive Web Hosting
I’m seeing an H-Sphere error, what is this?
Configuring Email Software to send/receive mail
I’m Not Receiving Emails
Password retrieval
I cannot access my FTP / FTP running slowly or won’t load Popular
What is the Host for my FTP Account?
Is it possible to create FTP Sub Accounts?
How do I access my Web Hosting (H-Sphere) account?
I received a forbidden error Popular
Why does my website load slowly?
I cannot see files that I’ve uploaded

Alive Online Developments

Email Marketing – Send Mail Out Tutorial Videos

Search Assistance

What are the .AU Eligibility and Allocation Rules?

.COM.AU is used by commercial entities such as companies with an Australian Company Number and businesses registered with State governments.

.NET.AU is recommended for organizations and companies that are using the Internet as an integral part of their operations.

.ID.AU is reserved for the people of Australia to create their own online identity. This type of domain is only available to individiuals and the domain you choose must reflect your actual name in some way,

.ASN.AU is for incorporated associations, trade unions, political parties, sporting and special interest clubs, and partnerships between disparate organisations.

.ORG.AU. is for verifiable non-profit and charitable organisations.